01
What is covered
Defects in materials and workmanship under normal operating conditions, for 12 months from shipment.
Warranty
12-Month Limited Warranty
Every NAKATU replacement filter is backed by a 12-month limited warranty from the date of shipment. The short version:
02
How to claim
Contact us with your order number, part numbers and photos within 30 days of finding the issue.
03
Our response
We review and respond to every claim within 30 days. Confirmed defects are replaced or credited.
04
Factory claims, handled by us
We take confirmed defect claims to the originating factory on your behalf — you keep one contact.
05
Not covered
Improper installation, filters used outside their verified cross-reference, normal wear, and transit damage not reported on arrival.